At Marshal University, we primarily offer digital services, and in cases where physical products are involved, we ensure a smooth shipping and delivery process. This policy outlines our shipping and delivery terms for applicable products and services.
1. Digital Products and Services
Our UI/UX design, graphic design, web development, branding, social media creatives, and packaging design services are delivered digitally.
Completed digital projects will be delivered via email or secure cloud storage.
Delivery timelines will be agreed upon before the project begins, and any delays will be communicated in advance.
2. Physical Product Shipping
If any physical products related to our services are provided, the following terms apply:
Shipping is according to project.
Shipping costs, if applicable, will be clearly mentioned at the time of purchase.
Once an order is shipped, customers will receive tracking details via email.
3. Delayed or Lost Shipments
If a shipment is delayed due to unforeseen circumstances, we will notify the customer with updated delivery estimates.
Lost shipments must be reported within 7 business days of the expected delivery date for further assistance.
4. Address and Contact Information
Customers must provide accurate shipping details at the time of order placement.
Marshal University is not responsible for non-delivery due to incorrect address details provided by the customer.
5. Order Modifications and Cancellations
Changes to the shipping address must be requested before the order is processed.
Once an order has been shipped, it cannot be modified or canceled.
6. International Shipping
We offer international shipping where applicable. Customs fees, duties, or taxes imposed by the destination country are the responsibility of the customer.
Delivery times may vary due to international shipping regulations and customs processing.